If, after checking your order confirmation, you notice that the products received do not match those you ordered, please contact our Customer Service Department. Please keep the original box so you can provide us with the reference number shown on the shipping label. We will resolve the issue to your satisfaction as quickly as possible.
Articles in this section
- I no longer wish to receive my order. How do I cancel my purchase ?
- Will shipping and return costs be refunded in the case of a withdrawal ?
- What is your refund policy ?
- Is it possible to exchange a product ?
- One of the items is defective, how do I return it ?
- An item is missing in the parcel I received. What should I do ?
- The parcel I received does not match my order.