As our goal is to ensure the highest level of customer satisfaction, our preparation times are very short. Therefore, we cannot process any address change requests made after your receive an email confirmation of your order.
You can, however send your address change request to our Customer Services department which will do its best to make corrections to your delivery address if the order has not yet been prepared.
In the case where our Customer Service department cannot make the desired change, a request will be made to the shipping service provider. However, we cannot guarantee that the carrier will be able to change the address.
As indicated in section 5 of our General Terms and Conditions of Sale, ORIENTIS GOURMET may not be held liable for the inability to deliver the product (s) owing to an incorrect address. The order amount will be refunded to you (not including shipping charges), after the parcel is returned and received at our warehouse.