I have encountered a technical problem and cannot place my order.
If you are on the checkout page (step 1), it is very likely that your cart contains an item that is out of stock. By removing the item from your cart, you can proceed to the following step by clicking on “checkout”. To proceed to the next step, also make sure that you are logged in to your customer account.
If you encounter difficulties on the delivery page (step 2), check that all the required fields of your address have been filled in (particularly the telephone number) and that one of the delivery options (USPS) has been selected.
Finally, if the problem occurred on the payment page (step 3), please check that you have clicked on one of the payment options, then on “Confirm and Pay” on the bottom of the page. If paying by credit card, you will automatically be redirected to our HiPay payment platform. If your order does not go through, it is possible that you have entered the card number incorrectly or that you have exceeded your daily or weekly credit limit. A red error message will then appear in a Popup box indicating the reason for the failed validation.
What if, despite all your checks, you still cannot complete the order? Please contact our Customer Service Department to explain your problem in as much detail as possible, indicating at what stage of the order process the error occurred. We would also ask you to indicate which device (computer, tablet, smartphone...) and browser (ex. Internet Explorer, Firefox...) you are using.
Also consider regularly clearing your browser's cookies to allow our website to function more efficiently.